Cross Street Partners

MERGE and Packing House Community Manager

Cross Street Partners (CSP), a for-profit, mission-oriented, multidisciplinary real estate company based in Baltimore City, seeks to hire a Community Manager for MERGE and Packing House, a dynamic shared office and mixed-use project located in Cambridge, Maryland that includes an event space, shared kitchen and future retail and restaurant spaces.

Cross Street Partners is actively seeking an outgoing, analytical, and detail-oriented person to be the face of MERGE and the Packing House in the role of Community Manager. You will help us grow the community by creating great member and tenant experience while executing sales and operational tasks with excellence. The ideal candidate will take ownership and responsibility of a mission-driven business with the support and expertise from Cross Street Partners.

MERGE and The Packing House will succeed if the users feel that they may grow and connect across business and creative communities on the shore and beyond.

Community Manager responsibilities include:

Program development – work with Cross Street Partners to build the membership plan as well as the marketing/outreach plan to reach potential members/office space leasing.

• Community management
  • Create and nurture an environment that is comfortable for private work, networking and connections. High tenant and customer satisfaction are essential.
  • Convey the inclusive and collaborative values of MERGE.
  • Plan and launch community /regional initiatives to create connections between members of different organizations that may include targeted member introductions and networking events.
  • Manage communications within the space and through digital vehicles such as Instagram, Facebook, and Newsletters.
  • Collect information about the business and objectives of tenant organizations to ensure MERGE provides relevant member support services.
  • Address and resolve member and tenant issues effectively.
  • Foster a sense of inclusivity where fresh ideas are welcome.
  • Manage MERGE’s membership contracts and guidelines as well as be knowledgeable on federal, state, and local laws that impact the work environment. Explain these policies to members, as necessary.
  • Oversee new member onboarding and member move out.
  • Assist in managing Packing House and MERGE vendors and contractors along with off-site property management team to ensure that the Packing House and MERGE experience overall is operating at its best and offers a welcoming experience to all. This includes, but is not limited to, janitorial and security contracts.
• Event Management planning and execution
  • Assist in booking and coordinating private and community events within the Atrium and MERGE at Packing House on behalf of the property. This includes coordinating directly with the client, third party vendors and planners to ensure the facility is as it should be for the event.
  • Work with other CSP team members to build a calendar of coworking events for MERGE that engage all stakeholders:
    • Current members: Educational (e.g., lunch and learn) and appreciation events (e.g., happy hours and themed parties).
    • Future members: Lead generation and sales-related events.
    • Local community: Identify outside organizers and encourage them to use our event space. Depending on the exact nature, these events should also be used to build MERGE’s CRM and digital community.
  • Manage the allotted budget.
  • Oversee the events, from catering to cleanup.
• Business development
  • With the Cross Street leadership, be responsible for setting and achieving sales objectives, occupancy rates, and pricing.
  • Conduct tours for prospective members, tenants, and clients.
  • Engage with the local community by attending relevant events.
  • Ensure that new members will fit with the MERGE culture dynamics and mission.
  • Maintain a positive relationship with key vendors.
• Personnel management
  • Collaborate with the Cross Street Partners team to achieve the community, sales, and facilities goals for MERGE and Packing House.
  • Conduct regular meetings with the entire team to ensure members are aligned on key initiatives and performance goals.
  • Share perspectives on the team with ownership.

Experience and Requirements

College graduate with a 4-year degree

• 2 – 4 years of experience with increasing responsibility in either sales or customer service
• Demonstrated project management skills
• Understand and work with the variety of hardware and software applications that our space depends on including but not limited to Microsoft Office suite.
• Experience with written content generation in a business environment
• Passion for Maryland’s Eastern shore and its entrepreneurial community
• Interest in working independently with only occasional interactions from leadership
• High-level ethics, empathy, and dependability
• Experience managing corporate social media campaigns a plus