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Hoen Lithograph Campus
Stone Building
2101 E.Biddle Street, Suite 1201
Baltimore, MD 21213

(443) 573-4066

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Community Manager, Center for Neighborhood Innovation

Position Summary:

Cross Street Partners (CSP), a for-profit, mission-oriented, multidisciplinary real estate company based in Baltimore City, seeks to hire a Community Manager for a new co-working space and initiative operating out of the Hoen Lithograph Campus. The Community Manager will be integral to the launch and operations of The Center for Neighborhood Innovation (CNI), a new place-based initiative and innovation center inspired by some of Baltimore’s leading social entrepreneurs, non-profits, service providers, researchers, and community members. Internally, this person will be the go-to problem-solver, sounding board, and support staff for our members, managing day-to-day operations, membership, programming, and facilities. Externally, this person will be the face of the CNI, acting as an informed and enthusiastic representative for the community, identifying and attracting potential members, partners, and funders for member initiatives.

About the Center for Neighborhood Innovation

Inspired by community feedback as a collaboration between existing tenants, The Hoen Lithograph campus is now “The Center for Neighborhood Innovation” (CNI) – a new model for neighborhood transformation. The CNI convenes an interdisciplinary group of social entrepreneurs, non-profits, researchers, and community members focused on addressing the primary issues facing distressed neighborhoods.

The CNI offers a place-based model with a four-pronged approach to addressing neighborhood challenges:

1. Inspire Interdisciplinary Collaboration:
The CNI houses private office space for interdisciplinary social innovators. Co-locating these individuals, in combination with frequent capacity-building, networking, and educational events, will encourage collaboration that was previously impossible.

2. Advance Best Practice Research and Programs:
CNI tenants are encouraged to advance new public policy initiatives, launch new community programs, and develop new models for community revitalization that can be measured and replicated in other neighborhoods.

3. Scale-Up Non-Profit Service Delivery:
Non-profits and service providers located within the community they are committed to serve, are better positioned to identify direct links between their services and the needs of that community. Concurrently, community members can more easily identify, access, and help shape programs.

4. Connect the Community to the Innovation Economy:
The CNI is a gateway for community residents to connect with the innovation economy, providing multiple entry points:

– Professional: The CNI’s workforce development programs provide community residents the training they need to access quality, career-track jobs within the innovation district

– Social: The CNI’s hang-out spaces, cafes, and events space embrace community residents, supporting both planned community programming and spontaneous social encounters

The Community Manager will be responsible for:

– Creating a Welcoming and Supportive Environment
serving as the face of Center for Neighborhood Innovation to both members and guests

– Managing the Day-to-day Operations of the Community
maintaining consistent and seamless hospitality, business support, and technical experience for members and guests

– Maintaining a Consistent and Engaging Programming Calendar
with a robust selection of social, learning, networking, and community engagement opportunities attracting both internal members and external partners

– Pursuing Grant Funding for Community Engagement Programming and Internal Initiatives
working with local funders to support the non-profit operations of the space and its members

– Leading the Local Sales and Marketing Efforts
optimizing customer relationship management for both current and potential members

– Overseeing the Facilities of the Shared Amenity Space
communicating with property management and staff to maintain cleanliness, stocking, and maintenance

– Overseeing Membership, Revenue, and Cost-Management
including budget preparation, billing, and communications


– Minimum 3 years of guest-facing, hospitality, or other relevant service-related management experience, ideally in a coworking, start-up, or multi-unit business environment

– Demonstrated ability in sales, marketing, and customer relationship management

– Experience with non-profit operations, grants, and fundraising

– Excellent verbal and written communications skills

– Knowledgeable with technology systems, advanced MS Office skills, experience operating Room Scheduling and Billing Software a plus

– Ability and excitement to work effectively in collaborative environment

Employment Terms

– This is a full time, salaried position. Compensation depends on the applicant’s qualifications and experience

– CSP offers a competitive benefits packages that includes a 401K plan, medical insurance, and health saving account

– The CNI is located in Baltimore, MD and we expect the person filling this position to be based at the space (or to spend at least ~3 days per week at the office)

Contact: Please send a resume and cover letter to Katherine Phillips, Development Associate at:

Download Job Description

Cross Street Partners LLC is an equal opportunity employer that celebrates diversity. Our goal is a diverse workforce that is representative of the communities where we work.  We strongly encourage candidates from a wide variety of backgrounds to apply.

Summer Internship

Company Profile

Cross Street Partners (CSP) is a vertically integrated real estate company with expertise in development, financial advisory, construction, and property management. CSP is dedicated to reinvigorating America’s cities through creative, community-centered development. We are the lead developers or co-developers of several large-scale adaptive reuse and neighborhood revitalization projects, including Baltimore Penn Station (Baltimore, MD), Perkins Somerset Oldtown (Baltimore, MD) and Dayton Arcade (Dayton, OH).

This internship is a unique opportunity to get hands-on real estate development experience at a relatively small company.  We are busy, and as a result the intern will have meaningful responsibilities and work directly with people in leadership positions.  Additionally, because we undertake many of our projects in partnership with other developers, the intern will likely get exposure to a number of companies in addition to Cross Street Partners.

 How We Work

CSP focuses on rebuilding urban communities by creating vibrant mixed-use neighborhoods. We set our sights on vacant or underutilized historically-significant buildings and repurpose them with forward-thinking use plans focused on placemaking, innovation and community development.  CSP develops projects for its own account and also serves as a consultant to non-profits or entrepreneurs with a real estate vision.

Wherever we work, our goals are the same: to finance, develop, build, and manage authentic environments that inspire collaboration, spur innovation, and sustain community connection.


CSP currently has exciting development projects in Baltimore, MD, Cambridge, MD, Dayton, OH and Winston Salem, NC. The CSP team is looking to hire a highly motivated summer intern to support these projects. Responsibilities will include:

  • Project Support
    The intern will support one or more active development projects, taking on responsibilities related to feasibility/financial analysis, task management, financing, use program development, and leasing/marketing. Ultimately, the intern’s responsibilities will be driven by the status of the company’s development projects during the internship experience.
  • Organizational Design
    The intern will work with the team to identify and address areas for organizational improvement across the company.
  • Special Project
    Each summer, we identify a specific project that the intern can take the lead on and own.  We typically suggest a few ideas, and the intern selects one based on his/her interests and experience.


  • Relevant experience in real estate, planning or a related field.
  • A four-year college degree and active enrollment in an advance degree program in business administration, real estate, urban planning, public policy, architecture, law, or another related field. Real life experience can substitute for a college degree and/or enrollment in an advanced degree program.
  • More important than these qualifications is a passion for cities, community development, green building and historic preservation.

Employment Terms

This is an hourly position located at our office in Baltimore City. Due to the ongoing Covid-19 pandemic, this internship will likely involve both in-person and virtual components. We prefer that the intern work 40 hours per week for approximately 10 weeks beginning in mid-May. However, we will also consider applicants who are only available on a part-time basis.

Compensation depends on the applicant’s qualifications and experience.

Cross Street Partners LLC is an equal opportunity employer that celebrates diversity. Our goal is a diverse workforce that is representative of the communities where we work.  We strongly encourage candidates from a wide variety of backgrounds to apply.

 How To Apply

Please send a resume and cover letter to Katherine Phillips, Development Associate at:
Please use “Development Intern” in the subject line of your email.
Applications will be accepted until April 25, 2021 but will be reviewed on an ongoing basis.


Read more about this position
2101 E.Biddle Street, Suite 1201 Baltimore, MD 21213